We deliver to addresses in the United Kingdom, including the Channel Islands and BFPOs, and a range of countries worldwide.
Branded Jewellery cannot guarantee nor be held responsible for the performance of our couriers. We use Royal Mail and UPS where problems are rare. Please contact us for special requirements at sales where we will be happy to help.
For special requirements at sales contact us, we will be happy to help.
- UK Delivery
First Class – FREE – United Kingdom, Channel Islands & BFPOs.
Please note orders made after 12.30pm on a Friday will not be processed until Monday. All delivery timeframes exclude Bank Holidays.
We will notify you by e-mail when your order is dispatched. You can check the status of your order at any time in the members section of the website.
At extremely busy periods or during times of disruption, some parcels may be subject to delays. For standard delivery, if you have not received you parcel within 4 working days, please contact our customer services department.
- International Delivery
Express – £5.95 – Selected Countries
We regularly dispatch to the following countries: All European Union countries.
If you require dispatch to a country not in this list, please contact us by telephone or e-mail. VAT refunds can be processed on all non-EU deliveries; however, please note VAT can only be refunded once the order has left the UK and arrived at the destination address.
Deliveries in some countries may be subject to customs delays. Please contact us if you have not received your order within 10 working days.
- Returns Policy
For returns please contact our customer service department using the Contact Us page or Email: firstname.lastname@example.org.
Returns are accepted within 28 days of purchase.
Faulty goods will be exchanged free of charge and return postage will be refunded. Unwanted items must be sent via secure postage (Royal Mail or UPS, well packaged and protected) and are subject to postage fees.
Returns for Earrings are NOT accepted due to Health reasons.
Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. You can take the goods out of the packaging to try them out, but don’t throw it away. Additionally any free promotional gift issued with an order must also be returned if you are returning those goods.
The goods must be returned unused, with all labels and tags attached and with their original undamaged packaging. We will consider the condition of the goods being returned when making a refund. Refunds will be made against the original form of tender.
We regret that we cannot be held responsible for non-delivery of returned goods.
None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.